Introduction

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At Your Life Your Home we focus on Person Centred Planning, believing that every client has the right to choose how they live, where they live and who they would like to support them in their everyday lives. Recognising what's important to each individual is key to promoting independence and giving clients control over their own lives - at Your Life Your Home we don't believe in a "one size fits all" approach. 

 

Tailored Support Plans

 

Created in partnership with each client where mental capacity allows, individual Support Plans contain clear guidance on how to support the clients in accordance with their requirements, choice and preferences in all aspects of their daily living needs. All clients are given the opportunity to achieve positive outcomes relating to work, training and leisure and so on, providing positive empowerment and life enrichment goals.

 

The comprehensive Support Plans enable Support Staff to understand clients’ requirements and what is important to them. Support Plans are reviewed regularly and signed by supporting staff, ensuring they remain current.

 

Support Plans detail all the client’s communication needs, but if needed Your Life Your Home will liaise with external professionals to create a more robust Communication Passport for the client to support good communication practices.

 

The clients have individual Social Workers/Care Managers, while Advocates are sourced when needed for a Best Interests Meeting (BIM) or Deprivation of Liberty Safeguards (DOLS), supporting clients with decision making. Your Life Your Home has a good relationship with many Advocates or IMCA, with mutual respect in supporting clients.

 

Daily Records

 

Your Life Your Home’s robust four-page Daily Record document provides an in-depth overview of the day in the life of the client, detailing:

 

• Support Staff

• If 1:1 hours were achieved

• Temperature recordings

• Medication administered, including PRN medication

• Accident and incident

• Food and fluid intake

• An hour-by-hour daily record of support given.

 

As part of the Internal Audit process, the Manager collates and checks Daily Records for every client to ensure Support Staff have completed them properly and to ensure hours and needs are being met.

Medical Records

 

All clients have a Person-Centred Health Action Plan and a Hospital Passport, detailing all their needs, communication needs, medication information and so on.

 

Client Feedback

 

Your Life Your Home holds monthly Tenants’ Meetings, that all clients are encouraged to attend. Clients are listened to and any issues or concerns are acted upon, with feedback given at the earliest opportunity. Clients also complete Quality Assurance questionnaires, which can be completed anonymously or with staff support.

 

Every client has a copy of Your Life Your Home’s Complaint Procedure, which is also available as an easy read/pictorial version if required. Al complaints are taken seriously and are dealt with immediately, with feedback provided at the earliest opportunity.

 

Your Life Your Home has a series of Quality Assurance/Customer Satisfaction questionnaires for clients’ families, friends, staff and professionals. These are sent out on an annual basis, with feedback collated and responded to appropriately